Privacy Policy

Dijiti Solutions (Pty) Ltd (“Dijiti”, “we”, “us”, “our”) explains how personal information is collected, used, and protected when you visit dijiti.co.za, contact the company, request demonstrations, or use our products and services, including the Trevo platform.

We are committed to processing personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA). By using the website or services, you agree to the practices described in this policy.

Information you provide

Contact forms, demo requests, update subscriptions, and correspondence may result in the collection of your name, email address, telephone number, company name, and the contents of your message.

Information we collect automatically

Visiting the website may automatically generate technical data including your IP address, browser type, device information, the pages you view, and access dates and times, through cookies and similar technologies.

Information processed through our products

Use of the Trevo platform involves processing personal information in accordance with the agreement between Dijiti and your organisation, where your organisation is the responsible party and Dijiti acts as the operator.

We process personal information to:

• Respond to enquiries and provide requested information or demonstrations
• Provide, maintain, secure, and improve our website, products, and services
• Communicate with you about accounts, services, or relevant updates
• Comply with legal and regulatory obligations
• Protect our rights, property, and the security of our systems and users

Processing relies on lawful bases under POPIA, including consent, performance of a contract, legitimate interests, and legal compliance.

The website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some features of the site may not function properly as a result.

We do not sell personal information. We may share it with:

• Service providers and operators who process information on our behalf under confidentiality and security obligations
• Professional advisers, regulators, or law-enforcement bodies where required or permitted by law
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy

We implement appropriate technical and organisational measures to protect personal information against loss, unauthorised access, and misuse — including encryption in transit and at rest, access controls, and secure hosting. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When no longer required, information is securely deleted or anonymised.

Our infrastructure is primarily hosted in South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure it is protected consistent with POPIA.

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

To exercise these rights, contact our Information Officer using the details below, or lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

The website and services are not directed at children, and we do not knowingly collect personal information from children without parental or legal-guardian consent. If you believe we have done so, please contact us so we can take appropriate steps to delete it.

We may update this Privacy Policy from time to time. Changes will be posted to this page with a revised “last updated” date. We encourage you to review this page regularly.